Billing and refund terms

2026-09-07.1

The 7-day free trial requires a card and is available once per account. If you previously had a subscription, payment is due immediately when you confirm your purchase.

Stripe shows the applicable amount and currency, including discounts, before confirmation. After the trial you are charged for the annual plan, which automatically renews each year until canceled. Discounts may not apply to later renewals.

Cancel from your dashboard before the trial end date and time to avoid the first charge, or before the next renewal to avoid the next charge. Access continues until the confirmed end date. Cancellation does not automatically refund previous charges.

Request a refund review at soporte@traderpilot.net within 7 days after a charge. Requests are reviewed case by case. Issuing a license or using the trial does not by itself remove your ability to request a review. We review duplicate charges, charges after effective cancellation, and delivery or service failures attributable to us. This policy does not limit rights under applicable law.

Issuing a license or requesting a download does not by itself prove activation or actual use. TraderPilot is execution and risk management software; it does not guarantee trading results.